FAQ

How Can I Order

Once you have decided on the products you want to purchase, just click on the ‘Add to Cart’ button. ‘Checkout’ and fill in your details and finalise your purchase.

How long does shipping take?

We process orders within 1–3 business days. Delivery usually takes 5–10 business days depending on your location. You’ll receive a tracking number as soon as your order ships.

Do you offer free shipping?

Yes! We offer free shipping on all orders.

Can I track my order?

Absolutely. Once your order is shipped, you’ll receive a tracking link via email/SMS so you can monitor your delivery in real-time.

What is your return/refund policy?

We offer a 14 days hassle-free return policy. If you’re not satisfied, contact us and we’ll arrange a replacement or full refund.

What if I receive a damaged or wrong product?

If your item arrives damaged or incorrect, contact us within 48 hours with a photo. We’ll send a replacement at no extra cost.

How can I contact you?

You can reach us via:
📧 Email: supportnexoras@gmail.com
We usually respond within 24 hours.

Is it safe to pay on your website?

Yes, 100%. We use secure SSL encryption and trusted payment gateways to keep your information safe.

Can I cancel or change my order?

Yes, but only within 12–24 hours of placing the order. After that, your order may already be processed.

Why is my order delayed?

Sometimes delays happen due to high demand or courier issues. Don’t worry—we’ll keep you updated, and your order is on the way.

Are your products high quality?

We carefully select and test our products to ensure premium quality and durability before offering them to our customers.